We work together to make sure it is always up to date. Every change must first be documented in the handbook, and all communications about the change include a link back to the handbook. The “handbook first” system is embedded in the way we work. When an employee has a question, they can almost always find the answer documented in our handbook, without having to tap someone on the shoulder. 1 “Handbook,” GitLab, accessed February 6, 2023. Within GitLab, our handbook, which is more than 2,700 web pages and available to the public, is a big part of what enables us to work asynchronously. We invest in working practices that enable asynchronous communication, and we’ve committed to educating and supporting other companies through the global transition to remote work that started during COVID-19 and continues today. Organizations must create a system where everyone can consume information and contribute regardless of their level, function, or location. Sid Sijbrandij: Working remotely is easy. Under Sid’s leadership, GitLab has grown from seven people in 2011 to more than 2,100 employees across more than 60 countries today, without owning or leasing dedicated office space anywhere in the world. He is described as the anchor of all-remote working and GitLab’s product visionary. How have you maintained connectivity and built culture in this environment?īefore GitLab, Sid Sijbrandij built recreational submarines for U-Boat Worx, developed web applications for the Ministry of Justice and Security of the Netherlands, and discovered his passion for open source. One of the things that differentiates GitLab is that it’s fully remote. We spoke with Sid about how GitLab team members stay connected, sustain a healthy culture, and manage their time within a remote and asynchronous workplace. Its rapid growth is underpinned by a set of norms, systems, and processes that enable its global workforce to collaborate across time zones and schedules. Under cofounder and CEO Sid Sijbrandij, the company has evolved from an open-source collaboration tool for programmers to an end-to-end development, security, and operations (DevSecOps) platform with more than 30 million registered users. It is now one of the largest fully remote organizations in the world. Unlike many companies that were abruptly forced to close their offices during the COVID-19 pandemic, GitLab has embraced a remote-work environment from its inception in 2011. GitLab’s roughly 2,100 team members span more than 60 countries-and every single one of them works remotely.
Special Report The State of Organizations 2023 (92 pages)
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